INTERPRETATION SOLUTIONS LIMITED

CONDITIONS OF SERVICE

Definitions

‘The Company’ means Interpretation Solutions  Ltd.

‘The Client’ means the legal person with whom the Contract is made by the Company.

Acceptance

All quotations are given subject to written confirmation by the Company upon receipt in writing of the Client’s order and no contract shall be concluded until such confirmation is given.

Payment

Unless otherwise agreed in writing, payment under the contract for approved credit clients will fall due as follows:

50% of the contract price    :    30 days before the conference

Balance of the contract price    :    Within 30 days of invoice issued following the conference

The Company reserves the right to cancel without penalty its obligations under the contract if any payment under this or any other contract between the Company and the Client has not been received by the relevant due date.  Credit accounts are interest free if settled within the above terms, but the Company reserves the right to charge interest on overdue accounts (both before and after any judgement) at the rate of 1% per month calculated on a daily basis from the due date for payment.

Cancellation

In the event of the Client wishing to cancel or postpone the services or part thereof, this will be effective only on receipt by the Company of notification in writing of the cancellation or postponement.  The Company reserves the right to charge cancellation fees in respect of the services cancelled or postponed as follows:

Number of days before the first day of the hire period that notification in writing is received by the Company  

                                                                                                     Interpreter Fees    Equipment Services 

More than 90 days:                                                                 No cancellation fee    No cancellation fee

Between 31 days and 90 days:                                                 50%                           No cancellation fee

Between 15 days and 30 days:                                                100%                                     50%

Less than 15 days:                                                                     100%                                    100%

Any decision to waive all or part of the above fees shall be at the sole discretion of the Company.  In addition, the Company reserves the right to recharge to the Client any costs incurred for services booked with third parties including but not limited to travel tickets and accommodation.

Conference venue

Unless otherwise agreed in writing, it is the responsibility of the Client to ensure that:

(i)    Access to the venue is made available to the Company in sufficient time to enable installation and testing of the equipment to take place.

(ii)    The venue is properly set out for the installation of the Company’s equipment, with any platforms or tables in position.

(iii)    All equipment, once installed, may remain in place and that, for the period of hire, the conference room will not be required for purposes (e.g. dinners, dances, receptions, etc.) which would entail the equipment being dismantled and reinstalled.

(iv)    Adequate precautions will be taken by the Client to ensure the security of the venue and of the Company’s equipment whilst at the venue.  In particular the Client will ensure that the room in which the Company’s equipment is located is securely locked outside of conference hours.

(v)    Adequate time is made available at the conclusion of the proceedings for dismantling and removal of the equipment.

Risk

All infra red interpretation receivers and electronic voting keypads will be issued to the Client prior to the conference and a signature for receipt requested.  On conclusion of the event the Client will return the receivers/keypads and the number of units shall be counted to determine any loss or damage. When the Client is unable or unwilling to participate in this process the Company will proceed in good faith.  For the duration of the period of hire, the Client shall be responsible for the loss of any receivers and keypads. For insurance purposes the replacement value of an infra red interpretation receiver is £225 and the replacement value of an electronic voting keypad is £65.  These will be the amounts invoiced for each receiver/keypad not returned. If a receiver/keypad has been invoiced and within one year is returned in good condition to the Company a full refund of amounts paid will be made.

Conference Documentation and Other Materials

Where interpreter services have been contracted conference documentation and relevant reference materials should be forwarded to the Company in advance of the conference so that the interpreters can familiarise themselves with the terminology specific to the conference.  No complaints about the quality of interpreting will be entertained if these materials are not made available in advance of the conference.

Where electronic voting services have been contracted conference documentation and other relevant materials should be forwarded to the Company in sufficient time to allow the voting sessions to be prepared.  No complaints about the quality of the electronic voting service will be entertained if these materials are not made available in sufficient time before the conference. Unless otherwise agreed sufficient time is deemed to be at least 3 working days before the first day of the hire period.

The Client warrants that all documentation and information supplied by it to the Company will not cause the Company to breach the laws of any country.

Illness

In the event of sickness or injury of an interpreter prior to or during an assignment, the Company will use its best endeavours to supply a replacement interpreter but no liability is accepted by the Company for failing to do so.

Recording

Please advise us beforehand should you require a recording which includes the interpretation as this may be subject to a nominal copyright waiver fee and would need to be agreed before the day.  The value of any recording is deemed not to exceed the value of the medium on which it is made.

Liability

The Company’s liability for loss or damage arising out of a breach of this contract shall not in any event exceed the value of that contract.  The Company does not accept liability for any consequential loss or damage arising from the supply of equipment or services and any express or implied condition is hereby excluded.

Force Majeure

The Company shall not be held liable to the Client if fulfilment of its obligations under the contract is prevented or hindered by force majeure.  For the purposes of this condition, force majeure shall mean any circumstance beyond the control of the Company.

Conditions

These Conditions of Service shall be deemed to be incorporated into all contracts for services provided by the Company which shall be deemed to be carried out pursuant to a contract incorporating these Conditions of Service.  Each provision of these conditions is to be construed as a separate provision applying and surviving even if for any reason one or another of the said provisions is held inapplicable or unreasonable in any circumstances.

Instructions

The Client shall be liable to the Company in respect of all work carried out by the Company subject to these Conditions of Service whether or not such Client purports to contract as an agent.  The Client may not without the express prior written agreement of the Company assign the benefit or burden of any contract with the Company.

Jurisdiction

The contract shall be governed by the laws of England and shall be subject to the jurisdiction of the English courts.        CondServ03